Terms & Conditions
applies to all full-service weddings, excluding Simplicity Collection weddings and other events
1
Payment
A signed contract, plus a non-refundable retainer of 50% of the proposal’s total, is required to secure the client’s date. The remainder of the total is due 14 days before the client’s wedding date. Invoices will be sent electronically and can be paid online.
Substitutions
2
Due to the perishable and seasonal nature of flowers, we cannot guarantee availability for the client’s preferred stems. In case of availability or quality concerns, Hedonia reserves the right to substitute flowers of equal value in the client’s color scheme and style
Changes
3
Any changes to the client’s proposal are permitted up to 21 days in advance of his or her wedding date. At that time we will finalize the client’s floral order with our farmers and suppliers. After this time, no subtractions are permitted to the final total amount. Additions placed less than 3 weeks in advance of the wedding date are permitted pending availability of product. Payment for orders placed less than 3 weeks in advance is due immediately upon placement of the order.
Any changes to wedding date or location will be accommodated with 30 day’s notice, contingent on Hedonia’s availability.
Rentals
4
All vases, candles, props, and other hard good provided are the property of Hedonia unless otherwise noted in “Notes” section of proposal. Rentals are provided at the sole discretion of Hedonia. Teardown service, including the pickup of all rentals, is included for all full service weddings. Client is responsible for any missing, damaged, or broken items and will be billed at full replacement cost for these items.
Delivery, setup, room flips, and teardown
5
As quoted on this proposal, delivery, setup, room flip, & teardown fees are estimated based on information provided during the initial client consultation. We reserve the right to recalculate these fees due to changes in design or logistics, restrictions placed by venues or other vendors, or excessive onsite labor. Delivery is to the ceremony and reception location(s) listed on the proposal. Teardown includes the removal and cleanup of all rental and floral items provided by Hedonia, unless we are expressly told to leave certain items. Hedonia is not responsible for any lost or abandoned items.
If teardown cannot begin at the agreed-upon time, plus a 15- minute grace period, the client will be billed at a rate of $100/half hour.
6
Overtime
Samples/floral mockups are provided upon request of the client. One sample centerpiece is provided as part of your final floral meeting. Additional samples are available at 60% of the retail cost. Samples for unbooked clients are available at full retail price. Samples may not show exact floral selection.
7
Samples
Cancellations must be submitted in writing and signed by both the client and a Hedonia representative. We will refund any payments made in excess of the non-refundable retainer for events cancelled 60 days before their date. No refunds will be given for cancellations made after the final payment. In case of non-payment of the final amount, this agreement will be considered cancelled and all payments forfeited.
8
Cancellations
Due to the perishable nature of flowers, no refunds will be given after the client has received their flowers.
9
Refunds
Venue provisions
10
Hedonia agrees to abide by the policies and regulations set by the venue.
Hedonia occasionally uses images of past weddings on their website and social media accounts. These images may be taken by their team or shared from your photographer with permission. Unless otherwise noted, the client consents to this use.
11
Photo release
Liability
12
Hedonia’s entire liability will be limited to the amount of this agreement.
Extent of agreement
This agreement incorporated therein represent the entire agreement between Hedonia and the client and may be amended only by written instrument signed by both parties.